Cancellation Policy 

Effective Date: November 2024

Welcome to Mosaik Collective! Our Cancellation Policy outlines the conditions under which users can cancel orders or subscriptions on our website mosaikcollective.com, hereinafter referred to as “the Site” or “the Marketplace.” This policy is designed to provide clarity on the cancellation process and the circumstances under which cancellations are permissible. 

1. Conditions for Order Cancellation: 

Users may cancel an order under the following conditions: 

• The order has not been shipped or processed by the seller. 
• The cancellation request is made within a reasonable timeframe after the order placement (up to 24 hours). 

2. Subscription Cancellation: 

Users with subscription-based services may cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle. 

3. Process for Order Cancellation: 

Users can initiate an order cancellation by accessing their order history and contacting the creator / seller of the item. The cancellation request will be reviewed, and appropriate action will be taken. 

4. Refund for Cancelled Orders: 

If an order is cancelled before it has been processed or shipped, users may be eligible for a refund. The refund process will be initiated promptly, and the funds will be returned through the original payment method. 

5. Exceptions to Cancellation: 

Some products or services may have specific terms and conditions that limit or restrict cancellations. Users are advised to review product descriptions and subscription terms for any exceptions. 

6. Buyer Responsibilities: 

Buyers are responsible for providing accurate information during the cancellation process. Any issues arising from incorrect information may affect the refund or cancellation process. 

7. Notification of Cancellation: 

Users will receive confirmation of their cancellation request and, if applicable, details regarding the refund process. It is the user’s responsibility to ensure that they receive this confirmation. 

8. Seller Obligations: 

Sellers are obligated to process cancellation requests promptly and communicate with buyers regarding the status of their cancellation. Sellers may be subject to consequences for non-compliance with this policy. 

9. Contact Information: 

If you have any questions about this Cancellation Policy or need assistance with cancelling an order, please contact us at office@sthelensclc.com. 

By using the Site, you acknowledge and agree to comply with this Cancellation Policy. This policy aims to provide a transparent and fair process for users seeking to cancel orders or subscriptions on our platform, while also outlining the responsibilities of buyers and sellers in the cancellation process.