Communication Policy 

Effective Date: November 2024

Welcome to Mosaik Collective! Our Communication Policy outlines how the platform communicates with users, including notifications, newsletters, updates, and how users can manage their communication preferences on our website mosaikcollective.com hereinafter referred to as “the Site” or “the Marketplace.” This policy is designed to ensure clear and transparent communication while respecting user preferences. 

1. Communication Channels: 

The platform communicates with users through various channels, including but not limited to: 

• Email notifications 
• In-app messages & announcements

Updates and announcements on the Site 

2. Notification Types: 

Users may receive notifications related to: 

• Account activity (e.g., order confirmations, password resets) 
• Transaction updates (e.g., order processing, shipping) 
• Platform announcements and updates 
• Marketing and promotional content (if opted-in) 

3. Managing Communication Preferences: 

Users have the ability to manage their communication preferences through their account settings. This includes opting in or out of newsletters, promotional emails, and adjusting notification preferences. 

4. Opting Out: 

Users who wish to opt out of certain types of communication, such as newsletters or promotional emails, can do so by following the unsubscribe instructions provided in the communication or by adjusting their preferences in their account settings. 

5. Frequency of Communication: 

The platform aims to communicate with users judiciously and with relevance. The frequency of communication may vary based on account activity, order status, and the user’s communication preferences. 

6. Important Announcements: 

Users will receive important announcements, updates, or changes to policies that may affect their use of the platform. These communications are considered essential and may not be subject to opt-out preferences. 

7. Third-Party Communications: 

The platform does not share user contact information with third parties for unrelated communications. Users will only receive communications directly from the platform or its authorized partners. 

8. Data Privacy and Security: 

User contact information is handled with utmost care and in accordance with our Privacy Policy. Communication channels are secured, and user data is protected to ensure privacy and confidentiality. 

9. Contact Information: 

If you have any questions about this Communication Policy or wish to update your communication preferences, please contact us at office@sthelensclc.com 

By using the Site, you acknowledge and consent to the communication practices outlined in this policy. This Communication Policy aims to provide clarity and control over how users receive information from the platform while prioritizing user preferences and data privacy.