Payment & Fee Policy

Effective Date: November 2024

Welcome to Mosaik Collective! Our Payment and Fee Policy outlines the terms and conditions regarding payments, fees, and commissions on our website mosaikcollective.com, hereinafter referred to as “the Site” or “the Marketplace.” By using our platform, you agree to comply with the policies outlined below. 

1. Accepted Payment Methods: 

The Marketplace currently accepts card payments through the Stripe platform. 

2. Seller Commissions: 

Sellers (also known as Creators) on our platform receive a commission for each sale. The standard commission rate is 90% of the total sale amount. 

3. Optional Charitable Contributions: 

Sellers have the option to contribute an additional 5% of the total sale amount to a charity of their choice. This contribution is entirely voluntary. 

4. Payment Processing: 

Payments are processed securely through our payment partners, Stripe. Sellers are responsible for providing accurate and up-to-date payment information to ensure timely transactions. 

5. Pay out Schedule: 

Pay-outs to sellers are typically processed on a basis selected by the seller, defaulting to manual. Sellers will receive their earnings through the selected payment method. 

6. Fee Structure: 

The Marketplace may charge fees for specific services or transactions. These fees may include, but are not limited to: 

Transaction Fees: Fees associated with processing transactions on the platform. 

Premium Features: Fees for optional premium features or enhanced services. 

7. Changes to Fees: 

The Marketplace reserves the right to update, modify, or introduce new fees at its discretion. Any changes to fees will be communicated to users through the Site’s announcements or notifications. 

8. Currency and Conversion: 

Transactions are conducted in £GBP. If a transaction involves a currency conversion, the user may be subject to additional fees by their payment provider. 

9. Refunds and Chargebacks: 

Refunds may be subject to the Refund and Returns Policy outlined separately. Chargebacks initiated by buyers will be investigated, and appropriate action will be taken based on the outcome. 

10. Tax Responsibilities: 

Sellers are responsible for any taxes associated with their earnings on the platform. The Marketplace does not provide tax advice, and sellers are encouraged to consult with tax professionals regarding their tax obligations. 

11. Contact Information: 

If you have any questions about this Payment and Fee Policy, please contact us at office@sthelensclc.com. 

By using the Site, you agree to comply with this Payment and Fee Policy. This policy ensures transparency and clarity regarding payments, fees, and commissions on our platform. Please review this policy regularly for any updates or changes.