Review and Rating Policy 

Effective Date: November 2024

Welcome to Mosaik Collective! Our Review and Rating Policy outlines the guidelines for leaving reviews and ratings on our website mosaikcollective.com, hereinafter referred to as “the Site” or “the Marketplace.” This policy is designed to encourage constructive feedback, prevent abuse, and maintain the integrity of our review system. 

1. Guidelines for Leaving Reviews: 

Users are encouraged to leave reviews that are: 

• Honest and factual. 
• Relevant to the product or service received. 
• Constructive and helpful to both buyers and sellers. 

2. Prohibited Content in Reviews: 

The following content is strictly prohibited in reviews: 

• Offensive language or hate speech. 
• Personal information about the buyer or seller. 
• Misleading information or false claims. 
• Violations of intellectual property rights. 

3. Verification of Transactions: 

To leave a review, users must have completed a verified transaction on the platform. This ensures that reviews are based on actual experiences with the product or service. 

4. Encouragement of Constructive Feedback: 

Users are encouraged to provide constructive feedback that can help sellers improve their products or services. Specific details about the experience are valuable for both buyers and sellers. 

5. Prevention of Fake Reviews: 

The platform employs measures to prevent fake reviews and maintain the authenticity of the review system. Any suspected fake reviews will be subject to investigation and removal. 

6. Reporting Inappropriate Reviews: 

Users who encounter reviews that violate this policy can report them by contacting our support team at office@sthelensclc.com. Include details and evidence to assist in the review investigation. 

7. Consequences for Violating Review Guidelines: 

Users who violate the review guidelines may face consequences, including: 

• Removal of the inappropriate review. 
• Warning or temporary suspension of the user’s account. 
• Permanent termination of the user’s account for repeated or severe violations. 

8. Response to Reviews: 

Sellers have the option to respond to reviews on their products or services. Responses should be respectful and address any concerns raised in the review. 

9. Moderation of Reviews: 

The platform moderates’ reviews to ensure compliance with the guidelines. Reviews that violate the guidelines may be edited or removed at the discretion of the moderation team. 

10. Contact Information: 

If you have any questions about this Review and Rating Policy, or if you need assistance with a review, please contact us at office@sthelensclc.com. 

By using the Site, you agree to comply with this Review and Rating Policy. This policy aims to maintain a fair and transparent review system that benefits both buyers and sellers, fostering trust and accountability within our marketplace community.