Security Measures Policy 

Effective Date: November 2024

Welcome to Mosaik Collective! Our Security Measures Policy outlines the precautions and measures in place to protect user information on our website mosaikcollective.com, hereinafter referred to as “the Site” or “the Marketplace.” This policy is designed to prioritise the security and confidentiality of user data. 

1. Secure Website and Databases: 

Our website and databases are secured and encrypted to protect against unauthorized access, alteration, disclosure, or destruction of user information. Security measures include the use of industry-standard protocols and technologies. 

2. Wordfence Security: 

The Marketplace utilizes Wordfence Security, a comprehensive security plugin, to safeguard against malicious activities such as hacking, malware, and unauthorized access. This tool helps monitor and protect our website in real-time. 

3. SSL Encryption: 

SSL (Secure Sockets Layer) encryption is implemented and maintained to ensure secure data transmission between users and the platform. This technology encrypts sensitive information, such as login credentials and payment details, during transit. 

4. Secure Payment Gateways: 

Secure payment gateways are employed to process transactions securely. These payment providers adhere to industry security standards and use encryption to protect financial information. 

5. Periodic Security Audits: 

The Marketplace conducts periodic security audits to identify and address potential vulnerabilities. These audits may involve testing for security weaknesses, reviewing access controls, and ensuring compliance with security best practices. 

6. User Authentication: 

User authentication measures are in place to verify the identity of users accessing sensitive account information. This includes secure login processes and, when applicable, multi-factor authentication. 

7. Regular Software Updates: 

The Marketplace regularly updates its software, including security patches and updates, to address known vulnerabilities. This proactive approach helps maintain the security and stability of our platform. 

8. User Education on Security: 

Users are encouraged to follow best practices for online security, including creating strong passwords, keeping login credentials confidential, and being cautious of phishing attempts. Educational resources on security awareness may be provided. 

9. Incident Response Plan: 

The Marketplace has an incident response plan in place to address security incidents promptly. This plan includes communication protocols, containment measures, and a transparent notification process to affected users if necessary. 

10. Contact Information: 

If you have any questions about this Security Measures Policy, please contact us at office@sthelensclc.com. 

By using the Site, you acknowledge and trust in the security measures implemented to protect your information. This Security Measures Policy aims to provide transparency and assurance regarding the steps taken to maintain a secure online environment for all users on our platform.